Rates and payment

Rates are quoted per apartment: per night for short stays, per month for longer ones. Send us your dates and we will quote you.

• You may pay in birr or in United States dollars.
• We take cash, bank transfer, card and mobile money.
• Nothing is charged through this website. We will never ask for card details by email or over the telephone.

Holding your booking

A deposit of 30 percent of the stay confirms your reservation and takes the apartment off the market. The balance is due on arrival, before the keys are handed over. On a stay of a month or more, the balance for each month falls due at the start of that month.

Cancellation

How much notice you need depends on how long you were staying, because a long booking takes far longer to replace.

• Under seven nights. Cancel any time up to 24 hours before check in and the deposit comes back in full.
• Seven nights to under a month. Cancel up to seven days before arrival and the deposit comes back in full.
• A month or more. Cancel up to 30 days before arrival and the deposit comes back in full.

Cancel later than that, or simply not arrive, and we keep the deposit. Nothing further is charged. Refunds are sent within seven days, by the same route you paid.

Leaving a monthly stay early needs 30 days written notice. The month already under way is not refunded, and the damage deposit still comes back to you as normal.

If we ever have to cancel on you, which we would only do if the apartment became genuinely unusable, you get everything back and we will help you find somewhere else.

Damage deposit

This is separate from the deposit that holds your booking, and it is refundable.

• Under seven nights. None taken. We look round after you leave and bill you only if something is broken.
• Seven nights or more. One night's rate, taken at check in.
• A month or more. Half a month's rent, taken at check in.

You get a written receipt for it. It comes back within seven days of check out, by the same route you paid, once the apartment has been checked. Ordinary wear is not charged for, and neither is a chipped glass. If something significant breaks, tell us straight away rather than at the end; most things are cheaper to fix than to argue about.

Arriving and leaving

• Check in from 14:00 until midnight.
• Check out between 08:00 and 12:00.
• Tell us your arrival time in advance, even if it is late. Reception is staffed around the clock, so a night flight is no trouble, but we like to know.
• Arriving early or leaving late is often possible. Ask, and we will tell you honestly whether the apartment is free.

Who can stay

• A one bedroom apartment sleeps two. A two bedroom apartment sleeps four.
• Extra guests beyond those numbers are not allowed, and we cannot make exceptions on the night.
• Cots and extra beds are not available.
• Children of any age are welcome. Anyone aged 18 or over counts as an adult.
• There is no minimum age to check in.
• Everyone staying must be named on the booking.

House rules

• No smoking anywhere in the building, apartments and balconies included.
• No parties or events. We do not host hen or stag parties.
• Housekeeping every other day. Tell the front desk if you would rather be left alone, and we will leave you alone.
• Parking is free and on site. Mention it when you book so a space is held.
• Visitors are welcome during the day. Anyone staying the night counts as a guest and falls under the occupancy limits above.
• The building is residential. Keep noise down late, particularly on the balconies, where sound carries further than you would think.

Your things, and ours

Lock the apartment when you go out. There are guards and cameras covering the building, but we cannot take responsibility for belongings left unattended. If you have something valuable, ask the front desk rather than leaving it in the room.

How we handle your details

Separately set out in our privacy notice.

Anything unclear

Ask before you book rather than after. Write to [email protected] or call +251 911 223 518 and you will get a straight answer.